Common questions

Verifying eSIM compatibility is a key first step for smooth travel planning. For iPhone, check Settings > Cellular or Mobile Data > Add eSIM. If you see this option, your device supports eSIM. Android users can dial *#06#; if an 'EID' number appears, your device supports eSIM. Always double-check your specific phone model online, as regional variations exist. This quick check prevents surprises when you're ready to activate your travel plan with us.

Unfortunately, a carrier-locked phone cannot use an eSIM from a different provider, including our plans. eSIMs require your device to be unlocked to function with other networks. Before purchasing any travel eSIM plan, contact your home carrier to confirm your phone's unlock status. If it's locked, request an unlock. This crucial step ensures seamless activation and connectivity during your trip, avoiding last-minute complications.

While many newer tablets and smartwatches offer cellular connectivity, eSIM compatibility specifically for travel plans like ours varies significantly. Most travel eSIMs are designed for smartphones. Always check your device's exact model specifications for 'eSIM support' for data plans. Typically, Wi-Fi-only tablets or older smartwatches won't work. Prioritize verifying compatibility for each device you intend to connect to avoid itinerary disruptions when planning your trip.

If your device is compatible but installation fails, let's troubleshoot your checklist. First, ensure your device's software is updated to the latest version. Sometimes, older software lacks the necessary eSIM functionality. Second, check your device's region; some models have regional restrictions on eSIM capabilities. Finally, verify you have a strong internet connection (Wi-Fi or mobile data) during installation. If issues persist, a quick factory reset (after backing up) can sometimes resolve deep-seated software glitches.

For a smooth start, install your eSIM *before* you depart, while you still have a stable Wi-Fi connection. The activation period usually begins when your eSIM connects to a supported network at your destination. So, install it at home, then activate it once you land by enabling your eSIM line and data roaming. This ensures you're connected immediately upon arrival, avoiding airport Wi-Fi hunts. Check your plan's specific activation details for confirmation.

Don't panic! First, ensure your device screen brightness is up and your camera lens is clean. Try scanning in good lighting. If it still fails, our plans always include a manual installation option. Look for the SM-DP+ Address and Activation Code provided with your QR code. You can manually enter these details into your phone's cellular settings. This bypasses the scan, getting you connected without delay.

Let's get you connected! First, verify your eSIM line is toggled "On" and selected for Cellular Data in your phone's settings. Next, ensure Data Roaming is enabled for your eSIM. If still no luck, check the APN settings; sometimes, these need manual adjustment according to the instructions provided with your plan. Finally, try manually selecting a network operator from your phone's network settings.

Unfortunately, most eSIM QR codes are designed for a single, one-time installation to maintain security. Once deleted, that specific QR code usually cannot be reused for reinstallation. Your best bet is to contact our support team immediately. Provide your order details, and we'll guide you through the next steps, which may involve providing a new eSIM profile to get you back on track for your travels.

Consider your typical daily usage. Light users (maps, messaging) might need 1-2GB per week. Moderate users (social media, light streaming) could use 3-5GB weekly. Heavy users (video calls, large uploads) should target 10GB+. Check your phone's data usage history for an average. We recommend choosing slightly more than you think you'll need for peace of mind and uninterrupted service throughout your itinerary.

Always choose a plan with validity that *covers or exceeds* your entire trip duration. For a 10-day trip, a 15-day validity plan is ideal. This ensures continuous connectivity without interruption, even if your travel plans shift slightly. Picking a shorter plan means you'd need to purchase another, creating unnecessary hassle. Prioritize uninterrupted service for your complete itinerary.

For multi-country itineraries, a regional eSIM plan is almost always the most convenient choice. One plan covers all included countries, eliminating the need to purchase and manage multiple local eSIMs. This simplifies your connectivity checklist significantly. If you're staying in just one country for the entire trip, a single-country plan might offer slightly more data or a lower price point, so compare options for your specific travel plans.

If your data allowance is depleted before the validity period expires, your data connection will stop. To regain connectivity, you'll need to purchase a new eSIM plan. We recommend monitoring your data usage during your trip to avoid this. Many devices allow you to set data usage alerts. Always err on the side of a slightly larger data package if you're unsure, ensuring uninterrupted service for your travel itinerary.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For added convenience and security, you can also pay using PayPal. All transactions are processed securely to protect your financial information, ensuring a smooth and worry-free checkout experience as you prepare for your trip. Your itinerary planning should be focused on adventures, not payment hurdles.

We understand travel plans can shift. If your eSIM plan has not been installed or activated, you are eligible for a full refund within a specified period from purchase. If you experience issues, please contact our support team first for troubleshooting. Refunds are generally processed to your original payment method within a few business days, so you can adjust your travel budget accordingly.

If your data runs low, simply log into your eSIM Routes account. Navigate to 'My eSIMs,' select your active plan, and choose the 'Top Up' option. You can then select a suitable data package to instantly add more data to your existing eSIM, ensuring uninterrupted connectivity for the remainder of your itinerary. It's a quick checklist item to stay connected.

No, we believe in transparent pricing. The price you see listed for each eSIM plan is the final cost. There are no activation fees, service charges, or unexpected roaming fees from our end. Your bank or payment provider might apply currency conversion fees if paying in a currency different from your card's, so check with them if unsure, for your complete travel budget.

Before your trip, it's wise to review coverage maps. On each plan page, we provide information about the local network carriers used. You can often find links or names of these carriers, allowing you to cross-reference their official coverage maps online. Remember that signal strength can vary based on your exact location, terrain, and building density. Always check our specific plan details for the most accurate information regarding network partners in your destination country to plan your connectivity.

Many of our eSIM plans now offer 5G connectivity, but it depends on several factors. First, check the plan details; 5G capability is clearly indicated. Your phone must also be 5G-compatible and have 5G enabled in its settings. Lastly, 5G service must be available from the local network carrier in your specific destination area. While we strive to offer the best speeds, 5G access isn't guaranteed everywhere, so always review your itinerary and plan details for optimal preparation.

Several factors can impact your network speed. Your device's capabilities, the local network's infrastructure, and your specific location (e.g., inside buildings, remote areas) all play a role. Network congestion, especially during peak times or in crowded tourist spots, can also temporarily slow speeds. While our plans aim for optimal performance, speeds are ultimately dependent on the local carrier's network conditions and your device's ability to connect efficiently. Ensure your device settings are optimized for data before you depart.

Typically, your eSIM will automatically connect to the strongest available partner network. However, if you experience persistent poor coverage, you can often try manually selecting a network in your phone's cellular settings. Navigate to 'Mobile Data' or 'Cellular', then 'Network Selection', and toggle off 'Automatic'. Your phone will then scan for available networks. Be aware that our plans are usually optimized for specific carriers, so manually choosing an unsupported network might not provide data connectivity for your itinerary.

Most of our plans support hotspot/tethering, allowing you to share your data connection with other devices or travel companions. This is excellent for keeping everyone connected or using a laptop on the go. Always check the specific plan details before purchase, as some plans might have restrictions or daily limits. Ensure your device's hotspot feature is enabled in your settings for seamless use throughout your itinerary.

Our eSIM plans are primarily data-only and do not include a local phone number for traditional voice calls. To make calls, we recommend using data-based communication apps like WhatsApp, FaceTime, Skype, or Google Meet. These services use your eSIM's data connection, allowing you to call family, friends, or even local services, often using your existing personal number, keeping your travel plans on track.

Our eSIM plans are designed for data connectivity and typically do not include a local phone number for traditional SMS messaging. For sending and receiving texts, we strongly advise using data-based messaging apps. Platforms like WhatsApp, iMessage (between Apple devices), or other similar services work seamlessly over your eSIM's data connection, ensuring you stay in touch globally without additional costs or communication gaps.

No, your WhatsApp number will remain the same when you use our eSIM plans. WhatsApp is tied to your original phone number, not the active data connection. As long as you keep your primary SIM card in your phone (even if inactive for calls/SMS) or have access to your home number for verification, WhatsApp will continue to function with your existing number over the eSIM's data connection, perfect for coordinating your itinerary.

Your phone's Dual SIM feature allows you to use both. Set your eSIM as the primary line for mobile data. For calls and texts, keep your home SIM active and designate it as your default voice line. This setup means you'll use our eSIM for affordable data abroad, while still receiving calls and texts to your familiar home number. Remember, roaming charges will apply for calls/texts on your home number.

Yes, absolutely. With Dual SIM functionality, your home number remains active for receiving calls and SMS messages, even when you're using our eSIM for data. Ensure your home SIM is enabled for roaming in your phone settings. Be mindful that your home carrier's international roaming rates will apply for any incoming or outgoing calls and texts on your home number. Check your carrier's rates before you travel.

Yes, when you make calls using your home SIM (your primary line), your usual number will display to the recipient. This is because you're using your home carrier's service for that call. However, remember that standard international roaming charges will apply to these calls, which can be costly. For more budget-friendly communication, consider using Wi-Fi calling via your home carrier or internet-based apps with your eSIM data.